Stage 1: Be curious and ask genuine open-ended questions. Stage 2: Listen and probe - investigating those things that make you curious. Occasionally interject when you can share in their experience to create “you-too, me-too” moments. Stage 3: Look and connect - notice commonalities, especially those more surprising touchstones. Stage 4: Establish points of contact and potential follow-up opportunities. Stage 5: Close the conversation while managing mood-memory - the way a person feels will more strongly colour their recall of the interaction. Also value the maintenance of built up rapport when deciding your exit strategy.